Using medical devices can be tricky.
That's why we made an on-screen guide for VENSI ventilators.
Just click the Help button on device, and click on anything you want to know about, and the guide shows you related information
The On-Screen Guide is your trusted companion to know anything and everything about VENSI ventilator.
It generally takes only 30 mins to install VENSI ventilator.
VENSI has a on screen guide which works as operation manual too, A softcopy/hardcopy of user manual is also provided during the installation.
Yes a quick guide is also provided during Installation, it is recommanded to be hanging to the ventilator stand all the time.
No, VENSI devices have in built turbine, and they don't need any external air source for operation.
Yes, It is recommanded to use UPS at site, specially if the voltage fluctuations are frequent.
Breathing cassette is an integrated unit which consists of Inspiratory, Expiratory ports, sterlization monitoring syste, flow sensor and safty vave assembly
It is recommanded to have two breathing cassette with each machine, so that one unit can be sterlized while another is being used.
No, Most of the important pneumatic parts are integrated in the breathing cassette, and VENSI can not be operated without this.
Yes, Breathing cassette is completely autoclavable, and can be sterlized in high temperature, and after autoclave it can be reused again.
It can be reused for 300 autoclave cycles.
It is recommended to be sterlized before use on every new patient.
It is strongly recommended to sterlize the cassette after every patient, incase it is not sterlized properly the machine will register it in its record and the data log will be visible along with the alerts for the sterlization.
No, Machine will work, but will keep on repiting the alarm for sterlization status.
it is neccsarry to ensure that the machine had HEPA Filter, Breathing circuit, O2 sensor to ensure the operations of VENSI ventilator.
VENSI can be used in intrahospital transport.
No, It is not recommanded to be used near MRI machine.
VENSI with one battery which comes as standard has a battery backup of 120 minutes. But with Dual battery the back up is upto 240 minutes.
Call us on 000000000000 or Write to us on service(at)mediklik.com.
The standard warranty for VENSI PRIME and NEO Ventilator is 1 year, On ADVANCE and PRO standard warranty is 5 years from the date of billing / dispatch / Installation.
Warranty covers manufacturing defects and defects due to material or workmanship, including on all crucial parts like Blower, Inspiratory valve, expiratory valve etc.
Warranty does not cover following
Physical damage - Issues caused by Phyasical damage due to shipment, handling, storage, accident, impact, abuse or misuse.
Consumables - Warranty does not covers any consumables including any filters, accesories, sensors etc
Accesories - All the accesories, like batteries, breathing cassette, Oc cess, external modules, HEPA filter, UI screen, Inline O2 filter assembly, Pressure Regulator etc have a limited warranty of 6 months only from date of dispatch / manufacturing.
Operating conditions - If the machine is constantly being used in the environment and conditions outside the recommadations, warranty is considered to be voided
Unauthorized tempering - Any tempering caused by any untrained personal may put the life of patinets in danger, and hence any such acitivities is highly discouraged, it also violates the warrnaty conditions
Third Prty accesories and Consumables - If machine is being used with any acesories or consumables which are not recommanded by Mediklik, the warranty is considered to be void.
Non Maintenace - If the machine is not being maintained as per recommanded frequency, warranty is considered to be void.
No, During the warranty period we will ensure the maximum uptime of the machines by providing you the spare parts as soon as possible, Under warranty machines are repaired and only deffective parts which can not be repaired will be replaced.
Please write a mail to service(at)mediklik.com to claim warranty, along with the serial number of the machine, copy of Invoice and Installation report/ warranty card.
The standard AMC/CMC for VENSI Ventilators is 1 year, an optional one time extended AMC/CMC of 3 years can be prepurchased while placing the order of the machine.
During AMC/CMC as a standard every 6 months a prentive maintanance visit is ensured with the availability and confirmation from user. The frequncy of preventive maintenance varries incase of special conditions required by user against additional charges.
No, Once the agreement is signed, it can not be cancelled and no refunds can be claimed against the same.
No, agreements are signed for specific serial numbers of machines, and it can not be transferred for other devices or serial numbers.
AMC covers only the labor charges, and all the spares and parts need to be purchased by the user after the warranty is lapsed. CMC covers manufacturing defects and defects due to material or workmanship, including all crucial parts like Blower, Inspiratory valve, expiratory valve etc.
AMC/CMC does not cover following,
Physical damage - Issues caused by Phyasical damage due to shipment, handling, storage, accident, impact, abuse or misuse.
Consumables - AMC/CMC does not covers any consumables including any filters, accesories, sensors etc
Accesories -All the accesories, like batteries, breathing cassette, Oc cess, external modules, HEPA filter, UI screen, Inline O2 filter assembly, Pressure Regulator etc are not covered under AMC/CMC
Operating conditions - If the machine is constantly being used in the environment and conditions outside the recommadations, no parts will be considered under AMC/CMC
Unauthorized tempering - Any tempering caused by any untrained/unauthorised personal may put the life of patinets in danger, and hence any such acitivities is highly discouraged, it also violates the AMC/CMC conditions, and no parts will be covered under AMC/CMC once any such activities is registered.
Third Prty accesories and Consumables - If machine is being used with any acesories or consumables which are not recommanded by Mediklik, this violates the terms of AMC/CMC and no parts or spare is considered to be replaced under this condition.
Non Maintenace - If the machine is not being maintained as per recommanded frequency, warranty is considered to be void.
No, During the AMC/CMC period we will ensure the maximum uptime of the machines by providing you the spare parts as soon as possible, Under warranty machines are repaired and only deffective parts which can not be repaired will be replaced.
Please write a mail to service(at)mediklik.com to register complaint, along with the serial number of the machine, copy of Invoice and AMC/CMC agreement.
Once your concerns or queries are logged to our customer support, you can expect on-call support within 2 hours. You can expect a visit by company representative or service engineer within 48-72 hours.
Yes, you can call us on toll free number and raise a request for training.
Yes, you get a demonstration and training during the installation and additionally you can watch demonstration videos available on Mediklik youtube channel.
In special cases and upon availability Mediklik may provide support of loaner machine if the machine breakdown extends beyond 72 hours.
It may not be neccesarry that the loaner machine would be of the same configuration and model. But we do not commit any loaner or substitute machines for all the situations, it completely depends upon the availaibility of the loaner machines.
Please log your complaint immediately at service(at)mediklik.com , we will contact back to you within 2 hours.
Service assistance is available during weekdays, Monday to Friday, from 9.00 am to 6.00 pm.
Write us on
service(at)mediklik.com
Get in touch with us using our contact form.
